ServiceNow Developer

About the role

Develop, maintain, and expand custom ServiceNow scoped applications on the Now Platform, focusing on the App Dev Engine. This includes front- and back-end components connected to a blended technology stack, as well as integrating ServiceNow applications/functions with other ServiceNow applications and legacy systems.

Responsibilities

• Deliver high-quality consulting services to install, configure, and integrate ServiceNow software products.
• Develop custom software, scoped applications, and solutions using App Engine and Flow Designer.
• Prepare technical documentation as specified in customer contracts and internal requirements.
• Create custom business rules, client scripts, script includes, UI policies, ACLs, data policies, and UI scripts.
• Troubleshoot basic configuration and script issues.
• Attend requirements review and validation sessions as required.
• Participate in scrum ceremonies.
• Build on current platform knowledge by learning new modules and broadening skillset.
• Maintain current certifications and stay updated on all Delta releases.
• Support the development and growth of scoped applications.
• Adhere to applicable federal and state laws, regulations, and guidance, including those related to anti-money laundering (e.g., Bank Secrecy Act, US PATRIOT Act).
• Adhere to Bank policies and procedures, complete required training, and report suspicious activity.

Requirements

• 2–4 years of experience developing scoped applications on the ServiceNow platform.
• Strong working knowledge of configuration and customization in one or more of the following specializations:
  • ServiceNow Mainline solutions/applications (ITSM, ITBM, CSM, HR, ITOM, etc.).
  • Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap).
  • NOW Mobile applications and Mobile Studio for Android and iOS devices.
  • Virtual Agent implementations, including NLU (Natural Language Understanding) and NLP (Natural Language Processing).
  • 3rd-party integrations (Connectors, REST, SOAP, MID Servers, etc.).
  • SSO (Single-Sign-On) and MFA (Multi-Factor Authentication) solutions like OKTA and Microsoft Azure AD.
• Strong working experience with JavaScript and ServiceNow JavaScript APIs.
• Working proficiency in the following skills is encouraged:
  • Web services (REST, SOAP), XML, and JSON.
  • ServiceNow development methodology and the Now Platform, including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework.
  • Operating Systems (Linux, Windows).
  • Scripting languages such as PERL, JavaScript, Python, and Shell.
  • AWS, Infrastructure as Code, and DevOps.
  • ITIL foundations with the ability to relate concepts to implementation strategies.

Qualifications

• BA/BS degree preferred.
• ServiceNow Certified System Administrator (required).
• ServiceNow Certified Application Developer (required).
• ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred.
• ITIL v3 or v4 Certification preferred.

Skills

• Excellent time management and organizational skills with an aptitude for creative problem-solving.
• Working English language proficiency: writing, reporting, verbal/oral communication.
• Experience in Agile teams using Scrum and Kanban.
• Proven troubleshooting skills.
• Innovative, creative, and self-directed.
• Strong leadership and teamwork with a record of managing multiple complex tasks.

Candidates residing in locations within BankUnited's footprint may be given preference.