ServiceNow Architect

Key Responsibilities

• Lead / Participate in Client Workshops to gather business & technical requirements / user stories
• Consult customers and team members on industry and ServiceNow best practices
• Deliver on Scoped Application Development and integrations
• Configure / Build Application UI and Workflows
• Requirements & Analysis - Collaborate and contribute to the creation, deployment, and maintenance of technical best practices and standards
• Delivery & Implementation Support - Development of required integrations components (SSO, LDAP, REST/SOAP Web Services)
• Service Catalog structuring and Portal Development (Widget configurations)
• Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
• Follow SDLC best practices including those around proper sign and code documentation
• Follow the organization’s change management policy for all configuration changes, including vendor made changes
• Quality, Adoption & Documentation - Ensure solution designs support usability, scalability, and long‑term maintainability
• Develop and contribute to client‑facing documentation including process documentation, training materials, and release notes
• Leverage NOW Create documentation to drive alignment with ServiceNow standards and best practices

Skills And Experience

• Deep knowledge of ServiceNow architecture and stack development objects (CMDB, Workflows, Scripting, ACLs, etc.)
• Familiarity with modules like CSM, HCLS, ITSM, ITOM, HRSD, ITAM, and App Engine
• Familiarity with Service Bridge architecture
• Familiarity with Domain Separation architecture
• Understanding of JavaScript (Server-side and Client-side in ServiceNow)
• Glide API, Business Rule, Script Includes, UI Action, Client Scripts
• Integration skills (REST, SOAP, MID Server, Integration HUB)

Education & Credentials

• Required: Generally, it requires a bachelor’s degree and 8 years of related experience, a master’s degree and 6 years of related experience, or 11 years of related experience and no degree.
• 7+ Years of Experience in the ServiceNow platform
• Certified System Administrator (CSA) required
• Certified Application Developer (CAD) preferred
• Certified Technical Architect (CTA) certification preferred
• Certified Master Architect (CMA) preferred

Other Knowledge, Skills And Abilities

• Leveraging generative AI to build and refine models is preferred
• Healthcare knowledge or knowledge of the ServiceNow HCLS and HCO products preferred