ServiceNow Architect

Responsibilities

• Lead day-to-day technical support for IRM, BCM, and TPRM applications in production
• Maintain and optimize existing configurations including forms, lists, workspace views, notifications, and ACLs
• Monitor scheduled jobs, integrations, and data quality checks related to risk, continuity, and third-party data
• Maintain shared dashboards and reporting data sources used by business stakeholders
• Provide Level 2 support for incidents and problems related to IRM, BCM, and TPRM
• Partner with business product owners to convert requirements into high-quality technical designs aligned to OOTB best practices
• Implement enhancements across IRM, BCM, and TPRM, including flows, approval logic, persona models, questionnaires, scoring frameworks, and portal/workspace improvements
• Build and maintain Flow Designer logic, business rules, Script Includes, UI actions, and other configurations
• Strengthen integrations with CMDB, Archer, vendor systems, and external content providers (Integration Hub, REST, SOAP APIs)
• Contribute to reusable components, coding standards, and configuration governance for the IRM domain
• Support upgrades with a focus on evaluating new IRM/BCM/TPRM features and identifying adoption opportunities
• Mentor and guide junior team members, supporting their growth in ServiceNow configuration and risk domain knowledge

Product & Strategic Engagement

• Maintain strong awareness of ServiceNow product roadmaps, store releases, and IRM/BCM/TPRM module enhancements
• Participate in ServiceNow roadmap workshops, advisory councils, developer events, and product feedback sessions
• Build working relationships with ServiceNow product managers and solution architects to advocate for our needs
• Absess new capabilities (e.g., AI features, workspace enhancements, GRC content packs) and recommend adoption strategies
• Provide thought leadership on how ServiceNow IRM can advance risk management maturity
• Help shape long-term technology strategy for ERM, BCM, and TPRM solutions

Requirements

• 10+ years of experience configuring and integrating enterprise SaaS platforms
• 5+ years of hands-on ServiceNow development or advanced administration
• Strong understanding of ServiceNow platform capabilities including tables, relationships, ACLs, UI policies, Flow Designer, and scripting using JavaScript
• Experience implementing or supporting IRM, BCM, TPRM, or other non-ITSM modules
• Demonstrated ability to evaluate new platform features and translate them into actionable benefits for business teams
• Proven experience creating reports and dashboards for business stakeholders
• Strong communication skills and comfort working across technical and business teams
• Strong understanding of data governance, performance tuning, and system security
• Experience leading technical troubleshooting and platform improvement initiatives
• Strong communication, stakeholder partnership, and mentoring skills
• Bias for automation, simplification, and continuous improvement
• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS) IRM, CIClientM, CISTPRM, or other relevant certifications
• Experience with scoped applications, CI/CD pipelines, and update set management
• Familiarity with risk, compliance, continuity, or third-party risk methodologies
• Prior participation in ServiceNow advisory boards, roadmap discussions, or beta programs
• Experience with integrations using REST, SOAP, or Integration Hub spokes
• Experience with other GRC or risk management platforms (Archer, RSA, MetricStream, LogicGate, OneTrust, etc.) that can translate to ServiceNow IRM