ServiceNow Architect

About the Role

A ServiceNow Technical/Solution Architect with deep expertise in enterprise-scale platform architecture, solution design, and governance.

Responsibilities

• Define and govern the overall ServiceNow platform architecture ensuring scalability, security, performance, and alignment with enterprise standards.
• Lead solution design and architecture for HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist implementations.
• Drive CMDB and CSDM strategy, ensuring data quality, service mapping, governance, and operational excellence.
• Design and oversee integrations with enterprise applications, cloud platforms, security tools, and third-party systems using REST/SOAP APIs, Integration Hub, and MID Servers.
• Provide technical leadership and governance by reviewing solution designs, enforcing best practices, and ensuring platform compliance.
• Collaborate with business stakeholders and leadership teams to translate business requirements into scalable ServiceNow solutions and strategic roadmaps.
• Lead platform modernization, automation, and AI initiatives, leveraging Flow Designer, AIOps, and Now Assist capabilities to improve efficiency and user experience.
• Mentor and guide ServiceNow developers, administrators, and consultants, ensuring high-quality delivery and technical excellence.
• Support large-scale ServiceNow implementations, upgrades, releases, and platform optimization initiatives across multiple business functions.
• Drive Agile delivery, risk management, and stakeholder communication, ensuring successful project execution, business value realization, and customer satisfaction.

Requirements

• 10+ years of overall IT experience with 7+ years as a ServiceNow Technical/Solution Architect.
• Strong expertise in HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist.
• Proven experience in enterprise-scale ServiceNow architecture, solution design, and governance.
• Deep understanding of CMDB strategy, data governance, service mapping, and CSDM implementation.
• Hands-on expertise with Flow Designer, Integration Hub, MID Server, REST/SOAP APIs, and automation frameworks.
• Experience designing and implementing security, risk, compliance, and business continuity solutions on ServiceNow.
• Strong knowledge of ITIL processes, service management best practices, and digital transformation initiatives.
• Experience with cloud integrations (Azure/AWS), enterprise applications, and cross-platform integrations.
• Ability to lead architecture workshops, stakeholder discussions, roadmap planning, and technical governance reviews.
• Strong leadership, mentoring, Agile/Scrum delivery, communication, and client-facing consulting skills.
• Bachelor of Computer Science.

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Pay

$120,000–$160,000 per annum.