ServiceNow Architect

About the Role

A ServiceNow Architect is needed to design and develop network and system architectures, define key capabilities and performance requirements, and ensure solutions meet mission needs. This role involves defining total systems design, technology maturity constraints, interface definitions, and implementation approaches. The architect will develop models, guidelines, and evaluate performance with stakeholders.

The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise-scale ServiceNow solutions for a USAF program, providing hands-on technical leadership across ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine. The role ensures scalable, secure, and compliant delivery aligned with federal and DoD requirements.

Responsibilities

• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical subject matter expert (SME) for:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Security Operations (SecOps)
  • Strategic Portfolio Management (SPM)
  • Integrated Risk Management (IRM)
  • App Engine & Automation Engine
  • CMDB and CSDM
• Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
• Lead platform governance, ensuring alignment with best practices and federal security standards.
• Guide developers and administrators on technical design, configuration, and implementation.
• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.
• Work closely with Program Managers, Product Owners, and stakeholders to support roadmap planning, backlog refinement, and solution delivery.
• Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.
• Provide SME-level support on network infrastructure and network hardware.
• Implement, administer, and troubleshoot network infrastructure devices.
• Create accurate network diagrams and documentation for design and planning.
• Apply strong understanding of network protocols, LAN/WAN technologies, and network security.
• Diagnose and resolve network issues with strong analytical and problem-solving skills.
• Interface with users and stakeholders to determine needs and generate high-level requirements based on constraints like cost and schedule.
• Perform cost-benefit analyses to determine optimal solutions using manual, software, or hardware functions, leveraging commercial off-the-shelf or existing components.
• Design and develop solutions to applications problems, system administration issues, or network concerns.
• Develop partitioning algorithms to allocate requirements into discrete partitions with minimal communication needs.

Qualifications

• High School Degree with 12+ years of experience.
• Active Top Secret with SCI Eligibility (TS/SCI) clearance.
• 10+ years of experience in:
  • ServiceNow architecture, configuration, workflow development, and platform enhancements.
  • Establishing and executing platform governance.
  • Evaluating operational and strategic demands against platform capabilities and leading practices.
  • Translating technical and business requirements into architectural blueprints.
  • Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
  • Creating architectural blueprints for federal agencies.
  • Leading ServiceNow version upgrades.
  • Network security, LAN/WAN design, and network infrastructure documentation.
• Required Certifications:
  • DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security).
• Technical Expertise:
  • App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.
  • Strong knowledge of CMDB and CSDM.
  • Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.

Preferred Skills and Experience

• Experience with DoD NIPR, SIPR, and JWICS Networks.
• DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Technical Architect (CTA).

Professional Attributes

• Excellent interpersonal, communication, and organizational skills.
• Ability to work collaboratively in team environments and directly with customers.
• Self-starter who can work independently with minimal oversight.
• Flexible and dependable, able to adapt to program needs.
• Ability to quickly learn new technologies and products.