ServiceNow Architect

Responsibilities

• Architect scalable, resilient, and user-centric ServiceNow solutions across key workflows and business domains, partnering with product owners and customers to deliver through an agile approach.
• Lead and manage design and implementation of AI-powered workflows, solutions, and integrations, such as ServiceNows NowAssist.
• Architect seamless integrations between ServiceNow, employee portals, and digital front door experiences.
• Support backlog refinement and ensure architectural readiness for sprint execution.
• Define and oversee ServiceNow upgrade strategy.
• Collaborate with product owners, technical teams, ServiceNow developers, and customers to define and refine solution requirements.
• Establish and enforce architectural standards, design patterns, and best practices.
• Cookordination with development teams during implementation, ensuring alignment to architecture and platform capabilities.
• Design integrations with enterprise systems and enable seamless data flow across platforms.
• Influence roadmap decisions and continuously identify opportunities for improvement, optimization, and innovations.
• Support and enhance the ETS Service Portal in collaboration with other stakeholders.
• Partner with product and business teams to continuously optimize based on data insights.
• Provide technical leadership, coaching, and architectural guidance to ServiceNow developers and technical teams.
• Conduct design reviews and ensure adherence to architecture standards.

Qualifications

• Deep knowledge of the ServiceNow platform, required.
• Strong understanding of IT Service Management principles and the ITIL framework, required.
• Experience with system integrations (e.g., using Integration Hub, APIs) and data sources (e.g., Active Directory, SCCM), required.
• Demonstrate a strong understanding of IT infrastructure components (servers, networks, databases, cloud resources), required.
• Excellent oral and written communication skills, required.
• Must be able to articulate technical concepts and requirements to both technical and non-technical stakeholders, required.
• Must be able to develop documentation that will be consumed by users of diverse backgrounds and skills, required.
• Must have excellent work ethics and integrity, along with the ability to work under pressure, manage expectations and conflicts effectively and not get overwhelmed by pressures on team, required.
• Strong interpersonal skills with the ability to influence and drive change and manage expectations, required.
• Formal training in Project Management, preferred.
• Proven track record with at least 2 years experience administering, developing on, or architecting solutions in the SNOW platform, preferred.