ServiceNow Architect

About the role

The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure. Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public.

Responsibilities

• Strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure.
• Designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public.
• Maintain and monitor all computer storage, network assets, and technology services.
• Ensure seamless, high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges.
• Lead governance activities for infrastructure and software change management, capacity planning, and performance testing, guaranteeing a highly available and resilient environment.
• Leverage Artificial Intelligence and emerging technologies to optimize processes, enhance system efficiency, and improve the experience for both users and employees.

Requirements

This position does not have an educational requirement. Education cannot be substituted for Specialized Experience.

Qualifications

• To qualify for the 2210 IT Specialist series, you must demonstrate the following competencies:
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; know about available products and services; and is committed to providing quality products and services.
• Oral Communication - Expresses information effectively, takes into account the audience and nature of the information, listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience

To qualify for the GS-15 position, you must have specialized experience at or equivalent to the GS-14 level or above, which is in or related to the work of the position to be filled, that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such experience must primarily consist of work that involves mastery of the implementation of a mainframe high availability storage infrastructure and expert data storage administration skillsets including: backup/recovery, disaster and cyber resilience, storage maintenance, and storage operation.

Benefits

Recruitment incentive may be authorized. Additional selections may be made for this vacancy six months from the closing date of this announcement. This Direct Hire announcement may be used to fill the same or similar position in another office.

Pay

Social Security Administration offers competitive salaries based on location. Please refer to the provided salary ranges for each location.

Schedule

Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.