ServiceNow Architect
Hearst Health · Dallas, TX · Yesterday
HybridArt & CreativeFull-time
Essential Duties And Responsibilities
- Creates and maintains a detailed view of existing architecture
- Aligns ServiceNow platform capabilities to business strategy and ServiceNow roadmap
- Leads the Platform Support Team in implementation of technical good practices, policies and procedures
- Provides architectural controls and analysis of impacts for new requirements
- Identifies opportunities to combine similar solution needs
- Provides leadership and participates in implementing new requirements on the ServiceNow platform
- Contributes to governance processes
- Stays current on ServiceNow products and applicable integrated technologies
Required Skills
- Enterprise Security and Architecture
- Enterprise and/or IT Service Management
- ServiceNow Advanced System Administration
- ServiceNow Application Development
- Scripting – JavaScript – Web Services – HTML – CSS – TSQL – AngularJS
- Performance Analytics and dashboarding
- Scoped Application development and Workspaces
- Integrations via REST, JDBC, GraphQL using Integration Hub and flow designer
- Strong communication skills that include the ability to write clearly and concisely
- Experience with modern ServiceNow features (Virtual Agent, Now Assist, Mobile Development, UI Builder, AWA, etc.)
- Experience 3+ years overall experience as a ServiceNow Platform Architect
- Experience with database design schemas and data modeling
- Requirements-gathering experience
- Strong ability to align and document business process and requirements with a technical implementation
- Direct experience implementing:
- IT Service Management (Incident, Problem, Change, Service Catalog)
- Strategic Portfolio Management - Project and Demand Management
- IT Operations Management (Discovery, Event, Service Mapping)
- Customer Service Management
Education / Certification / Training
- Bachelor degree in Computer Science, Engineering, Math or related (equivalent experience considered)
- Certified System Administrator
- Certified Application Developer
- CIS – IT Service Management
- CIS – Customer Service Management
- CIS – Project Portfolio Management