ServiceNow Architect

Skills

• Strong communication and stakeholder engagement skills — ability to present complex solutions clearly to executives and technical teams
• Proven hands-on experience with:
  • ITIS – CMDB, Incident, Problem, Change, Knowledge, Request Management
  • ITOM – Discovery, Event Management, Service Mapping, CMDB integrations
  • HRSD – Case and Knowledge Management, Employee Center, Lifecycle Events
  • GRC – Policy and Compliance, Risk Management, Audit, and Vendor Risk modules
• Deep understanding of ServiceNow data models, scripting (Glide, JavaScript), Flow Designer, IntegrationHub, and API integrations
• Familiarity with CSDM (Common Service Data Model) and its alignment with ITOM/CMDB design
• Experience integrating ServiceNow with enterprise tools such as Azure AD, Workday, Splunk, and monitoring platforms

Responsibilities

• Architect and design end-to-end ServiceNow solutions across ITIS, ITOM, HRSD, and GRC modules
• Lead technical governance, ensuring adherence to best practices, platform security, and performance standards
• Collaborate with business process owners, enterprise architects, and developers to design and implement integrated workflows
• Guide and mentor development teams on customizations, integrations, and platform upgrades
• Establish and enforce coding, configuration, and design standards within ServiceNow
• Conduct design reviews and ensure technical alignment across all implementations
• Participate in stakeholder discussions and effectively communicate architectural decisions to both technical and non-technical audiences
• Stay current with ServiceNow releases and recommend adoption of new features to improve service delivery

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  • Medical & Health
  • Dental & Vision
  • Disability Planning & Insurance
  • Pet Insurance Plans
• Family Support:
  • Maternal & Parental Leaves
• Insurance Options:
  • Auto & Home Insurance
  • Identity Theft Protection
• Convenience & Professional Growth:
  • Commuter Benefits
  • Certification & Training Reimbursement
• Time Off:
  • Vacation
  • Time Off
  • Sick Leave & Holidays
• Legal & Financial Assistance:
  • Legal Assistance
  • 401K Plan
  • Performance Bonus
  • College Fund
  • Student Loan Refinancing

Pay

$110,000 - $140,000 a year