ServiceNow Architect

About the role

ServiceNow Architect - Remote Bright Vision Technologies is a technology consulting and software development company delivering cloud, AI, data, and enterprise solutions across the United States. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.

Location: 100% Remote (U.S.) Position Type: Full-time, Direct W2. Sponsorship: U.S. Citizens, Green Card Holders, EAD Holders, and H-1B transfer candidates are encouraged to apply. We are unable to sponsor new H-1B visa petitions for this position.

Responsibilities

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns
• Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles
• Lead major platform upgrades, release management cycles, and platform health initiatives, planning safe rollouts, coordinating across teams, and driving improvements that keep the platform stable and current over time
• Establish reusable patterns for workflow design, Flow Designer adoption, and minimization of unnecessary customization
• Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically
• Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs
• Mentor developers, admins, and tech leads on ServiceNow best practices
• Coordinate with security and compliance teams to ensure the platform meets regulatory obligations
• Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later
• Stay current with ServiceNow roadmap, Now Assist / AI features, and broader platform evolution

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• Ten or more years of ServiceNow experience, with significant time in architecture or technical leadership roles
• Deep expertise across multiple ServiceNow modules
• Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals
• Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios
• Experience designing CMDB, discovery, and service mapping implementations
• Strong understanding of platform security, ACLs, and role design at scale
• Experience leading major upgrades and release planning
• Excellent communication and stakeholder management skills
• ServiceNow CTA, CIS, or CSA certifications

Qualifications

• ServiceNow Certified Technical Architect (CTA) credential
• Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features
• Exposure to multi-instance, multi-region ServiceNow deployments
• Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP)
• Familiarity with HAM Pro, SAM Pro, or App Engine Studio

Pay

Salary Range: $100