ServiceNow Architect
Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.
About the role
As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, ensuring solution designs for strategic technologies stay on track throughout development. You'll also build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.
In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. You'll stay connected to the organization's plans, use the latest vendor tools, and ensure everything aligns with the product roadmap.
Responsibilities
- Lead functional and technical teams through ServiceNow solution implementation and go-live
- Steer ServiceNow implementations and ensure strategic technology solution designs remain on track
- Build partnerships with development teams to ensure quality across solution delivery
- Design solutions, review business processes, and support continuous improvement
- Collaborate with process teams to provide design feedback for consistent, stable, and supportable solutions
- Align solutions with organizational plans, vendor tools, and product roadmaps
- Mentor and provide clear guidance to team members
Skills
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
The Team
Every business needs a strategic cloud integration platform. Our team helps organizations create strategies and implement systems to enhance value and boost performance. Our experts have global experience with complex IT challenges, from system upgrades to full transformations. We support clients by collaborating with technology leaders to build IT models suited for new technologies and evolving service expectations. We understand how technology impacts every part of business. Our specialists help clients shift from basic tech delivery to becoming strategic partners and change agents. Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.
Qualifications
- 8+ years of technology implementation experience
- 6+ years of ServiceNow implementation experience
- 4+ years of team lead experience
- Proposal/RFP/Sales experience
- Experience with ServiceNow applications and modules
- Certified ServiceNow System Administrator
- Ability to travel up to 50% based on client and project needs
- Limited immigration sponsorship may be available
- Bachelor's Degree or equivalent experience
- ServiceNow certification in one or more areas (preferred)
- Experience with XML and SQL (preferred)
- An advanced degree in the area of specialization (preferred)
- Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P) (preferred)
- Experience with GBS on NOW, NOW Assist, Creator Workflow (preferred)
Pay
A reasonable estimate of the current range is $144,600 to $278,000. The wage range for this role takes into account factors such as skill sets, experience and training, licensure and certifications, and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on the facts and circumstances of each case.