ServiceNow Architect

About the role

The Senior ServiceNow Architect will partner with executive stakeholders, enterprise architects, business leaders, process owners, and technical teams to translate business objectives into scalable ServiceNow platform strategies and solution architectures. The architect must be comfortable presenting to a wide range of client personas, from C-suite and business sponsors to platform owners, developers, administrators, and operational teams.

Responsibilities

• Lead end-to-end ServiceNow solution architecture across complex enterprise programs.
• Advise clients on platform strategy, roadmap planning, governance, and implementation best practices.
• Present recommendations clearly to executive, business, technical, and operational stakeholders.
• Lead and mentor cross-functional ServiceNow teams, including architects, developers, business analysts, and administrators.
• Ensure solutions are scalable, maintainable, secure, and aligned to ServiceNow best practices.
• Provide architectural oversight across modules such as ITSM, ITOM, CSM, SPM, SecOps, HRSD, CMDB, HAM, SAM, integrations, and platform security.
• Review solution designs, integrations, data models, technical debt, and upgrade impacts.
• Support pre-sales, client workshops, design authority sessions, and executive briefings as needed.

Requirements

• 10+ years of relevant enterprise IT and ServiceNow experience.
• ServiceNow Certified Technical Architect certification required.
• Minimum 12 active ServiceNow CIS certifications required.
• Proven experience leading large-scale ServiceNow implementations and transformation programs.
• Strong executive communication, stakeholder management, and presentation skills.
• Demonstrated ability to lead diverse, multi-disciplinary ServiceNow delivery teams.
• Deep knowledge of ServiceNow platform architecture, governance, integrations, CMDB, security, and application design.
• Ability to balance business outcomes, technical feasibility, delivery constraints, and long-term platform health.

Qualifications

• Active ServiceNow Certified Technical Architect (CTA) certification.

Skills

• Strong platform expertise.
• Consulting presence.
• Delivery leadership.
• Team mentorship.
• Ability to influence client direction while maintaining architectural integrity and delivery discipline.

Benefits

Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave and paid time off. The pay or salary range will not be below any applicable state, city, or local minimum wage requirement. This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.

Pay

The compensation range for this position in the US is $143,640 to $273,000 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience.

Schedule

This position is eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.