ServiceNow Architect

About the role

The ServiceNow Platform Architect will provide technical leadership and strategic guidance for our ServiceNow ecosystem. This role involves aligning platform capabilities with business priorities, driving governance, innovation, and best practices across the organization.

Responsibilities

• Create and maintain a comprehensive view of the current ServiceNow architecture
• Align platform capabilities with business strategy and the ServiceNow roadmap
• Lead the Platform Support Team in adopting technical best practices, policies, and procedures
• Conduct architectural analysis and assess impacts of new requirements
• Guide and participate in the implementation of new platform enhancements
• Contribute to governance processes, including design review boards and steering committees
• Develop detailed technical solutions and documentation in collaboration with development teams and partners
• Lead technology evaluations, proofs of concept, and solution validations
• Oversee platform operations, service portfolio management, and demand management activities
• Stay current on ServiceNow advancements and relevant integrated technologies

Requirements

• Bachelor’s degree in Business, Computer Science, or a related discipline
• 8+ years of experience in information technology
• 4+ years of experience in IT Service Management (ITSM) and ITIL frameworks
• Strong expertise in ServiceNow architecture, platform security, and governance
• Hands-on experience with ServiceNow ITSM modules (incident, problem, change, CMDB, discovery, asset management)
• Experience with ServiceNow system administration and/or application development
• Knowledge of ServiceNow data modeling, database schemas, and CSDM
• Experience integrating ServiceNow with third-party tools (web services, SOAP, email, MID servers, etc.)
• Familiarity with middleware and discovery technologies

Preferred Qualifications

• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer, or Certified Technical Architect)
• Experience in enterprise architecture or large-scale ITSM implementations
• Strong understanding of platform governance frameworks and operating models
• Experience leading cross-functional teams and influencing senior stakeholders
• Proven ability to evaluate emerging technologies and translate them into practical solutions

Benefits

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