ServiceNow Architect

About the role

Ondaro is a vibrant community of talented individuals committed to overcoming business challenges and fostering innovation. You will collaborate with a team of designers, engineers, technologists, and industry thought leaders to solve business challenges.

Responsibilities

• Serve as a leader within the Business Workflows team, delivering high-quality ServiceNow solutions.
• Collaborate closely with clients to identify business challenges and define strategic solutions.
• Architect innovative solutions leveraging the ServiceNow platform.
• Guide cross-functional teams throughout solution design and implementation.
• Influence stakeholders and support decision-making across projects and client engagements.
• Communicate clearly, tailoring messages for different audiences, and resolve ambiguity effectively.
• Actively listen, ask insightful questions, and demonstrate empathy and understanding.
• Manage multiple high-priority demands while navigating ambiguity effectively.
• Show strong analytical, creative problem-solving, and consultative influencing skills.
• Influence stakeholders and teams in a consultative manner, ensuring clarity on needs, dependencies, and issues.
• Maintain full utilization by tracking work hours and aligning with organizational goals.

Primary Technical Responsibilities

• Act as a key technical interface between clients and development teams.
• Lead architectural design, development, deployment, and integrations for the ServiceNow platform.
• Conduct workshops to gather technical and business requirements.
• Develop and enforce technical design standards, best practices, and patterns.
• Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.
• Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.
• Mentor team members and share knowledge of best practices for technical design.
• Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP, and web services.

Thought Leadership and Collaboration

• Research and advise on partner or vendor solutions for integration needs.
• Collaborate with peer practices to define dependencies and ensure platform success.
• Contribute to differentiated go-to-market thought leadership initiatives.
• Drove technical innovation and continuous improvement in delivery processes.
• Reduce technical debt by establishing and maintaining platform standards.

Pre-Sales Support

• Assist pre-sales teams by scoping service engagements involving ServiceNow HRSD and CSM and complex integrations.