ServiceNow Architect

About the role

This leader will spearhead the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management.

Responsibilities

• Serve as the ServiceNow technical lead and architect, with deep experience in ITSM, CMDB, scoped applications, and custom workflow development.
• Lead a small team of ServiceNow developers, providing technical guidance, code reviews, and mentorship across varying experience levels.
• Support CMDB maturity and governance; define roadmaps, validation processes, and standards for data integrity and automation.
• Design and develop complex integrations using APIs, web services, and data connectors to ensure seamless interoperability between systems.
• Oversee ServiceNow access control setup, alerting mechanisms, and maintenance of table relationships to ensure platform stability and security.
• Drive end-to-end ownership of ServiceNow solution delivery — including planning, configuration, testing, and production readiness.
• Maintain detailed architectural documentation and project artifacts, capturing integrations, workflows, and environment dependencies.
• Partner with IT operations and enterprise architecture teams to align ServiceNow implementations with broader organizational technology standards.
• Collaborate closely with team members to refine requirements, build user stories, and ensure clear deliverables.
• Champion agile best practices and promote a culture of accountability and innovation within the ServiceNow team.
• Demonstrate excellent communication, stakeholder engagement, and documentation skills.

Qualifications

• No degree and 16 years relevant experience; OR Bachelors degree (related program) and 10 years of relevant experience; OR Masters degree (related program) and 7 years of relevant experience
• 10-15+ years of experience supporting Enterprise IT programs (Federal Experience Preferred).
• Experience with Service Now modules preferred (ITSM, CMDB, etc.).
• Experience with federal policy and NIST RMF preferred.
• Possess at least one professional certification relevant to the technical service provided (Certified Technical Architect (CTA), Certified Master Architect (CMA)).

Benefits

No specific benefits mentioned in the job posting.

Pay

The projected compensation range for this position is $120,000 to $175,000.

Schedule

No specific schedule mentioned in the job posting.