Jobs · Art & Creative

ServiceNow Architect

TEKsystems · Hanover, MD · 1 mo ago
RemoteRemoteArt & Creative$148k–$222k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key sections: - About the role: description of role: "The ServiceNow Practice Architect contributes to the growth, effectiveness, and profitability of the organization by providing senior technical leadership for a technical practice area. The Practice Architect is billable to a project and must have experience in a utilization capacity and adept in a wide range of technologies, services and consulting approaches used within their specific domain. As a second level Practice Architect, a PA II is expected to have the experience and background to perform all the duties described below for engagements that are focused on consulting/delivery management within the defined subject matter area, including resource management, deliverables development, project planning and executions, adherence to contract attributes and costing, customer interaction, and other key aspects of solution based managed services. This role supports consulting revenues ranging between $5M and $10M annually." - Responsibilities: list of essential functions and additional responsibilities. We can combine into a list. - Requirements: Education And Experience: ServiceNow Certified System Administrator required, ServiceNow Certified Implementation Specialist required, Certified Master Architect or Certified Technical Architect preferred, ITIL foundations certification preferred, BA or BS degree in a related field, MS preferred. Minimum 10 years ServiceNow configuration and development experience, practical hands-on experience with various versions, strong implementation experience on all core modules, experience with several products, experience with NOW Assist AI development and configuration, experience configuring tables, forms, views, workflows, notifications, CMDB experience, Service Mapping experience a plus, ServiceNow Integration experience with multiple protocols, practical knowledge of web based development languages (JavaScript, Ajax, HTML, CSS and ServiceNow APIs, Web Services), Proposal and/or Statement of Work development experience, Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions, Proven ITSM product/solution development management experience, Work experience in professional services and consulting. - Skills And Abilities: list of skills: Proven Product Development ideally in key verticals, Understanding of resource management, communication management, cost management, risk management, quality management and integration management, Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure, Maintains awareness of new and emerging technologies, Strong knowledge and experience in disciplines, tools, and process resident within the specific practice, Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously, Possesses leadership qualities required to lead and manage high performing application engineering teams, Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services, Excellent management, interpersonal, communication, and organizational skills, Sound judgment and tact, Ability to work and team effectively with clients and other management personnel, Excellent written and verbal communicator, Collaborative, Skills Now Assist, Virtual Agent, Certified in ServiceNow Admin (maybe duplicate). Also "Top Skills Details Now Assist,Virtual Agent,Certified in ServiceNow Admin". We'll include relevant. - Benefits: list of benefits: Medical, Dental, and Vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life and AD&D for employee and dependents); Short and Long-Term Disability; Health Spending Account (HSA); Transportation Benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave). Also maybe "Work/life balance flexibility: limited travel, go home when work is done, no one working 60-70 hours per week like at other companies." That's more schedule? Actually schedule: "Work/life balance flexibility: limited travel, go home when work is done, no one working 60-70 hours per week like at other companies." Also "Workplace Type: This is a fully remote position." That could be schedule or workplace type. Since schedule section is for schedule info like hours, remote, travel. We'll include schedule: Fully remote, limited travel, typical work hours (go home when work is done). Also maybe "Application Deadline" is not needed. - Pay: The pay range for this position is $148200.00 - $222400.00/yr. Also mention additional earnings via incentive programs. We must not include sections with placeholder like "commensurate with experience". Not present. We must not include Job ID etc. We must not repeat job title. We must not include boilerplate like EEO, equal opportunity, etc. Must remove those. We must not include navigation, cookie, legal, scam-warning. We must not include "About TEKsystems" etc unless it's substantive about role? The "About TEKsystems" and "About TEKsystems And TEKsystems Global Services" are company description; not required but could be considered "About the role"? Probably not needed. The instruction: "Prefer a few substantive sections over many thin ones." So we can include About the role (role description), Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Possibly Qualifications could be merged with Requirements; but we have both Requirements and Qualifications as separate headings allowed. We could put Education And Experience under Requirements, and Skills And Abilities under Skills. Qualifications maybe combine with Requirements? But we need to follow headings list: we can use any of those headings if we have content. We'll include Requirements (education/experience) and Skills (skills and abilities). Qualifications maybe not needed if we cover in Requirements. But we could put Qualifications as same as Requirements? Safer to include Requirements and Skills, maybe also Qualifications if we have distinct content like certifications etc. But we already have certifications in Requirements. Could split: Requirements = minimum years experience, etc; Qualifications = certifications, education. But we can just use Requirements for all. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can choose which to include. We'll include About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Omit Qualifications. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce:

About the role

...

Responsibilities

  • ...
  • ...
Similarly for Requirements (list), Skills (list), Benefits (list), Pay (p), Schedule (p). We must preserve all substantive info; not invent or summarize away detail. So we need to include all details from the posting, but we can condense into bullet points but must not lose info. However we must not invent or summarize away detail. Summarizing may be okay if we keep the substance? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." That suggests we should not omit details; we need to keep them. But we can rephrase? It says do NOT summarize away detail. So we should keep the details as they are, maybe as sentences. Using bullet points is okay if we keep the detail. We'll need to include all the bullet points from Essential Functions, Additional Responsibilities, Education And Experience, Skills And Abilities, Benefits, Pay, Schedule. Let's extract each. Essential Functions (list): - Understand customer requirements, translate them into actionable tasks, and provide oversight, guidance, and mentoring to admin teams - Ensure ServiceNow engagements are delivered with the highest quality, on time, and on budget - Work with team leads on resource planning to staff approved projects with resources from the team. - Provide input to technical resources sourcing strategies. - Build resource plans that ensure development teams are staffed with skill sets required to deliver new services. - Interview and hire qualified administrators and developers, striving to improve bench strength and augmenting project teams with contract staff when required. - Work with other members of the management team to understand project and business priorities and schedule work with development staff based on those priorities. - Effectively lead teams providing appropriate direction and developmental feedback. - Provide appropriate cost and resource estimates for all applicable phases of planned projects. - Provide input to practice methodologies, standards and leading practices. - Drive the practice methodologies, standards and leading practices downwards through the organization. - Monitor and manages adherence to methodologies and standards to ensure activities are occurring as planned. - Provide sales support in solution phases of sales engagement life cycle. - Provides project level of effort and cost estimation Additional Responsibilities: - Proactively anticipate problems; define the problem; identify possible causes; work with team to identify solutions; selects and implement the most appropriate solution. - Make key decisions based upon input from teams; solid understanding of IT Services principles; firm and business objectives and needs analysis. - Supervision Responsibilities: Provide oversight, mentoring, and training to onshore and off shore ServiceNow admin teams. - Exercise influence at many levels of the organization up to the Director Level. - Ensures that both tactical and strategic Team Lead goals are met. - Serve as a role model by promoting and demonstrating commitment to practice methodologies, processes and standards for both TEKsystems Global Services and industry-wide, recommending process improvements when necessary. - Develops and trains Staff. - Lend expertise to internal IT teams and task forces as well as other IT projects/programs. Education And Experience: - ServiceNow Certified System Administrator required - ServiceNow Certified Implementation Specialist required - Certified Master Architect or Certified Technical Architect preferred - ITIL foundations certification preferred - BA or BS degree in a related field, MS preferred. - Minimum 10 years ServiceNow configuration and development experience - Practical, hands-on experience with various versions of the ServiceNow platform is a must - Strong Implementation experience on all core modules of the IT Service management product - Experience with several of the following ServiceNow products including: ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro , HAMPro, FSM, CSM, HRSD, SPM and IRM. - Experience with NOW Assist AI development and configuration. - Experience configuring tables, forms, views, workflows, notifications to deploy and automate IT and business services delivered - CMDB experience with multiple sources of data including ServiceNow Discovery, Integrations with other tools, and data imports. - Service Mapping experience is also a plus. - ServiceNow Integration experience with multiple of the following: Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO - SAML 1.1, SSO - SAML 2.0, OpenID , Digest Authentication, ODBC, Data Export, CTI - Practical knowledge of web based development languages; specifically JavaScript, Ajax, HTML, CSS and ServiceNow API\'s, Web Services - Proposal and/or Statement of Work development experience. - Minimum 5 years’ experience building, integrating and delivering enterprise-wide solutions. - Proven ITSM product/solution development management experience. - Work experience in professional services and consulting Skills And Abilities: - Proven Product Development ideally in key verticals. - Understanding of resource management, communication management, cost management, risk management, quality management and integration management. - Possesses an understanding of IT Services: service offerings, technical standards and policies, technical and business strategies as well as organizational structure. - Maintains awareness of new and emerging technologies - Strong knowledge and experience in disciplines, tools, and process resident within the specific practice. - Strong analytical skills and problem solving skills needed to manage technical challenges on multiple project/program simultaneously. - Possesses leadership qualities required to lead and manage high performing application engineering teams. - Excellent interpersonal and communication skills required to lead and motivate technical teams that deliver quality services. - Excellent management, interpersonal, communication, and organizational skills. - Sound judgment and tact. - Ability to work and team effectively with clients and other management personnel. - Excellent written and verbal communicator. - Collaborative. - Skills Now Assist, Virtual Agent, Certified in ServiceNow Admin (

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