ServiceNow Architect

The Opportunity

The ServiceNow Strategic Platform Architect will lead the architectural design and governance of the ServiceNow platform, specifically tailoring the implementation to enhance Commvault's Cyber Resilience, IT Automation, and Cloud-First strategy. This role requires deep expertise in integrating ServiceNow with core systems, especially those related to data protection and security, to drive operational continuity and world-class service delivery.

What You'll Do

• Key Responsibilities
• Platform Governance
• Establish and enforce technical standards, development methodologies (e.g., CI/CD pipelines for ServiceNow deployments), and best practices to ensure a highly scalable, non-customized, and easily upgradable platform.
• Integration Expert
• Serve as the expert for all complex platform integrations, ensuring seamless and secure data flow between ServiceNow, ERP, HR systems, and Commvault’s proprietary systems.
• Technical Leadership
• Provide high-level technical guidance to internal development teams and external implementation partners, ensuring solution delivery aligns with the approved architectural blueprint.

Who You Are

• Essential Skills & Experience
• Bachelor's degree in Computer Science, Information Systems, Information Technology, Software Engineering, Engineering, or a related technical field; or equivalent combination of education and relevant work experience.
• Minimum 8+ years of progressive experience in IT, with 5+ years focused on ServiceNow platform design and architecture in a large enterprise environment.
• Demonstrated experience in a Cloud/Hybrid IT environment is mandatory.
• Proven experience integrating ServiceNow with security tools, monitoring systems, and Data Protection/Data Resilience platforms (direct experience with Commvault integration is a significant advantage).
• Deep Architectural Knowledge
• Expert understanding of the ServiceNow platform architecture, including multi-instance strategies, tenant separation, and the principles of the Common Service Data Model (CSDM).
• Workflow & Automation
• Expert-level proficiency in Flow Designer, IntegrationHub, and Orchestration for advanced automation use cases.
• Core Module Depth
• Expert design knowledge in: IT Service Management (ITSM): Incident, Problem, Change, Service Catalog. IT Operations Management (ITOM): Discovery, Event Management, Service Mapping. Security Operations (SecOps): SIR and VR.
• Scripting
• Advanced proficiency in JavaScript (server-side and client-side) and complex API manipulation (REST/SOAP).

Essential Certifications

• ServiceNow Certified System Administrator (CSA) required
• ServiceNow Certified Implementation Specialist (CIS) in at least 3 of the following: ITSM, ITOM, SecOps, or HRSD preferred
• ITIL v4 Foundation required
• Certified Technical Architect (CTA) or Certified Master Architect (CMA) program completion strongly preferred

You’ll Love Working Here Because...

• Continuous professional development, product training, and career pathing
• An inclusive company culture, opportunity to join our Employee Groups
• Generous benefits supporting your health, financial security, and work-life balance
• Employee stock purchase plan (ESPP)

Pay Range

$72,250—$177,100 USD

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Reflected Below is the Minimum and Maximum Base Salary Range for this Role

The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer.

We Are Committed to Equal Employment Opportunity

We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.