ServiceNow Architect

Job Summary

We are seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of our ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, and custom applications.

Key Responsibilities

• Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains
• Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules
• Establish standards for data model usage, custom-table creation, scoped applications, and CMDB design
• Drive CMDB strategy including discovery, service mapping, identification rules, and data quality programs
• Architect integrations with enterprise systems via IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns
• Drive performance, scalability, and instance-health improvements across the platform, using telemetry and load patterns to identify bottlenecks, prioritize the most impactful changes, and validate outcomes empirically
• Partner with business stakeholders to translate process needs into ServiceNow capabilities with appropriate trade-offs
• Mentor developers, admins, and tech leads on ServiceNow best practices
• Coordinate with security and compliance teams to ensure the platform meets regulatory obligations
• Produce high-quality architecture artifacts — context diagrams, sequence diagrams, decision records, and reference designs — that capture key technical decisions clearly enough to be understood months or years later

Required Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• Eight or more years of ServiceNow experience, with significant time in architecture or technical leadership roles
• Deep expertise across multiple ServiceNow modules
• Strong understanding of the ServiceNow data model, scripting, scoped apps, and platform internals
• Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios
• Strong understanding of platform security, ACLs, and role design at scale
• Experience leading major upgrades and release planning
• Excellent communication and stakeholder management skills

Preferred Qualifications

• ServiceNow Certified Technical Architect (CTA) credential
• Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features
• Exposure to multi-instance, multi-region ServiceNow deployments
• Experience integrating ServiceNow with major SaaS platforms (Workday, Salesforce, SAP)
• Familiarity with HAM Pro, SAM Pro, or App Engine Studio