Service Year Option - Discharge Lounge Concierge

Job Summary

The Discharge Lounge Concierge supports patients transitioning out of the hospital by providing a comfortable, organized, and supportive environment while they await transportation or final discharge arrangements. This role enhances the patient experience by offering hospitality, coordination, and communication services to ensure a smooth and positive discharge process.

About the Role

This role is hospital-based and involves frequent patient interaction. It requires a combination of customer service, coordination, and light patient support. Timing and communication are critical, and delays can impact patient satisfaction. The role demands multitasking and attention to detail, especially during peak discharge times.

Responsibilities

• Welcome and assist patients arriving in the discharge lounge
• Provide a comfortable, supportive environment for patients awaiting discharge
• Coordinate with nursing staff, care management, and transportation services
• Communicate updates regarding transportation, medications, or discharge timing
• Offer refreshments and basic comfort items (as appropriate)
• Maintain cleanliness and organization of the discharge lounge area
• Track patient flow and assist with documentation or reporting as needed

Requirements

• Education: High school diploma or equivalent required
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Experience: Customer service, hospitality, or healthcare experience preferred
• Licenses/Certifications: None required (BLS may be preferred depending on organization)

Qualifications

• Strong customer service and interpersonal skills
• Excellent communication and active listening abilities
• Ability to multitask and manage multiple patients at once
• Compassion, patience, and professionalism
• Basic computer skills and ability to document or track information
• Able to work independently and as part of a team

Skills

• Strong customer service and interpersonal skills
• Excellent communication and active listening abilities
• Ability to multitask and manage multiple patients at once
• Compassion, patience, and professionalism
• Basic computer skills and ability to document or track information
• Able to work independently and as part of a team

Benefits

• Health, dental, and vision insurance available starting the 1st of the month following date of hire
• Life insurance
• Short and long-term disability coverage
• Paid Time Off begins accruing from day one
• 401k plan
• Education assistance program
• Employee assistance program

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.