Service Year Option - Access Registrar

Job Summary

The Access Registrar is the first point of contact for patients entering the healthcare system. This role is responsible for accurately registering patients, verifying insurance, collecting payments, and ensuring all required information is complete to support patient care and the organization’s revenue cycle. The position requires strong customer service, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

About the Role

Minimum Qualifications
Education: High school diploma or GED required; college coursework in business or accounting preferred
Maryland resident
Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
Experience: Prior customer service experience preferred
Healthcare registration, scheduling, or business office experience preferred

Responsibilities

• Register patients by collecting and entering demographic, insurance, and billing information
• Verify insurance coverage, pre-authorizations, and medical necessity
• Inform patients of financial responsibility and collect payments when applicable
• Communicate with physician offices and internal departments to gather and validate information
• Schedule services and ensure all documentation and orders are complete
• Answer phones and assist patients, families, and visitors in a professional manner
• Maintain accurate records in the electronic health record (EHR) system
• Follow up on accounts and resolve registration or billing issues

Skills & Abilities

• Knowledge of registration, admissions, and insurance verification processes
• Strong communication and customer service skills
• Ability to multitask and work under pressure with minimal supervision
• Attention to detail and accuracy in data entry
• Working knowledge of medical terminology and insurance payers
• Ability to use tact, diplomacy, and sound judgment when interacting with patients
• Basic computer and office equipment proficiency

What You’ll Do

Register patients by collecting and entering demographic, insurance, and billing information
Verify insurance coverage, pre-authorizations, and medical necessity
Inform patients of financial responsibility and collect payments when applicable
Communicate with physician offices and internal departments to gather and validate information
Schedule services and ensure all documentation and orders are complete
Answer phones and assist patients, families, and visitors in a professional manner
Maintain accurate records in the electronic health record (EHR) system
Follow up on accounts and resolve registration or billing issues

What The Job Is Really Like

You are often the first impression of the organization—patients may be anxious, frustrated, or confused
The role is fast-paced with constant multitasking (phones, patients, data entry at the same time)
Accuracy is critical—small errors can impact billing, insurance, and patient care
You’ll need to confidently discuss financial responsibility and payments, which can be uncomfortable at times
Workloads can fluctuate depending on patient volume, and priorities may shift quickly
Flexibility is required, including schedules that support a 24/7 healthcare environment

Success

Patient registrations are accurate, complete, and processed efficiently
Patients feel welcomed, informed, and supported during the registration process
Insurance and billing information is verified correctly the first time
Financial conversations are handled professionally and confidently
You maintain productivity and accuracy even during high-volume periods
Strong collaboration with departments and physician offices to ensure smooth patient flow

What's In It For You

• Caring for Our Team: Comprehensive benefits package including health, dental, and vision insurance, life insurance, short and long-term disability coverage, paid time off, 401k plan, education assistance program, and employee assistance program
• Happy to Help: Collaborative and caring work environment with warm welcomes, hospitality-driven closures, and always being happy to help