Service Year Option - Office Secretary

Job Summary

The Office Secretary supports daily operations of a medical office by managing patient communication, scheduling appointments, and maintaining accurate records. This role serves as a key point of contact for patients while ensuring administrative processes run smoothly and efficiently.

Minimum Qualifications

• Education: High school diploma or equivalent required
• Maryland resident
• Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
• Medical office and computer experience preferred
• Licensure/Certification: None required

Skills & Abilities

• Strong communication and customer service skills
• Ability to manage confidential information
• Good grammar and written communication skills
• Organizational and multitasking abilities
• Basic computer proficiency

What You’ll Do

• Answer patient calls and respond to inquiries, prioritizing urgent messages
• Schedule patient appointments accurately
• Verify insurance information and enter data into systems
• Address patient questions or refer to appropriate staff
• Communicate appointment updates, delays, or cancellations
• Maintain confidentiality of patient and business information
• Keep the office organized and assist with administrative tasks (mail, scanning, forms)

What The Job Is Really Like

• You are often the first point of contact for patients, both by phone and in person
• The role involves constant multitasking—phones, scheduling, and data entry
• You may need to manage frustrated or anxious patients professionally
• Accuracy is critical, especially with scheduling and insurance information
• The pace can vary but often includes busy periods with high call volume
• Strong organization and communication skills are essential
• You are responsible for maintaining organization and composure during busy periods

Success

• Appointments are scheduled accurately and efficiently
• Patients feel informed, supported, and respected
• Administrative tasks are completed with high accuracy
• Communication is clear and professional

What’s In It For You?

• Caring for Our Team: Comprehensive benefits package including health, dental, and vision insurance, life insurance, short and long-term disability coverage, paid time off, 401k plan, education assistance program, and employee assistance program
• Happy to Help: Collaborative and caring work environment with warm welcomes, hospitality-driven closures, and a culture of being there for one another
• Additional Value: Shift differential for evening, night, or weekend shifts