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Service Year Option - Diabetes Outreach Caller

Meritus Health · Hagerstown, MD · 2 mo ago
On-siteAdministrativeFull-time

Job Summary

The Diabetes Outreach Caller makes phone calls to help patients join diabetes education and the Diabetes Prevention Program. This role explains the programs in a simple way, answers questions, and assists patients with registering for programs. The caller speaks kindly, listens carefully, and helps patients feel comfortable getting the support they need.

About the Role

This role is office-based with most work done on the phone and computer. It involves regular use of the EHR and Workqueue system, sitting for long periods while making calls and documenting, and a fast-paced environment with daily enrollment goals.

Responsibilities

  • Talking with many different patients each day
  • Following guidelines related to the individual programs to share information
  • Keeping detailed and accurate records
  • Working independently while meeting enrollment goals
  • Staying positive, patient, and professional on every call

Requirements

  • Education: High school diploma or GED
  • Maryland resident
  • Individuals eligible for the Maryland Service Year Program (generally ages 18–24)
  • No prior experience required

Qualifications

  • Clear, friendly phone communication
  • Strong listening skills
  • Ability to explain information simply
  • Basic computer and data entry skills
  • Organization and attention to detail
  • Ability to keep information confidential

Skills & Abilities

  • Clear, friendly phone communication
  • Strong listening skills
  • Ability to explain information simply
  • Basic computer and data entry skills
  • Organization and attention to detail
  • Ability to keep information confidential

Benefits

  • Health, dental, and vision insurance available starting the 1st of the month following date of hire
  • Life insurance
  • Short and long-term disability coverage
  • Paid Time Off begins accruing from day one
  • 401k plan
  • Education assistance program
  • Employee assistance program

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.

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