Member Service Concierge
State Employees Credit Union of New Mexico · Santa Fe, NM · 2 wk ago
Customer ServiceFull-time
About the role
The role involves providing exceptional customer service to clients, resolving issues efficiently, and maintaining high standards of professionalism.
Responsibilities
- Handle client inquiries via phone, email, and in-person
- Resolve complex issues and complaints professionally
- Follow up with clients to ensure satisfaction
- Update client records and maintain accurate information
Requirements
- Bachelor’s degree in Business Administration, Communications, or related field
- At least 2 years of customer service experience
- Excellent communication and problem-solving skills
- Proficient in Microsoft Office Suite
Qualifications
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Passionate about delivering excellent customer service
Skills
- Customer service skills
- Problem-solving abilities
- Communication skills
- Microsoft Office proficiency
Benefits
- Flexible schedule
- Competitive compensation package
- Professional development opportunities
Pay
- $20-$25 per hour
Schedule
- Part-time position available
- Hours vary based on client needs