Service Writer (Ford)

About the role

We’re looking for a Service Writer/Advisor at Norris Ford to deliver outstanding customer experiences, assist with shop operations, and ensure every client receives exceptional care. Bilingual Spanish is a plus!

Responsibilities

• Deliver outstanding customer service aligned with dealership standards
• Schedule service appointments; prepare accurate repair estimates
• Advises customers on manufacturer-recommended maintenance and repairs
• Accurately document repair and service orders in CDK
• Provide timely updates on repair status, estimates, and pickup times
• Build relationships that foster loyalty and repeat business
• Assist with additional tasks and responsibilities as assigned

Requirements

• High school diploma or GED
• CDK experience preferred
• Strong customer service, communication, and organizational skills
• Basic understanding of automotive/mechanical systems
• Ability to multitask and work efficiently in a fast-paced environment
• Bilingual (Spanish) a plus

Pay

$70,000–$100,000 OTE

Schedule

Full-time, dealership-based role Monday-Friday with alternating Saturdays

Benefits

• Medical, dental, vision, disability, and life insurance
• 401(k) with company contribution
• Paid time off + company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program

Supportive, inclusive work environment

Reasonable accommodations provided for qualified individuals with disabilities

Work Authorization

All Roads Company does not provide H-1B sponsorship.

AAP/EEO Statement

All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.