Ford Service Writer/Manager

Company: KOENECKE FORD
Location: Reedsburg, WI (100% Onsite, No Travel Required)
Department: Office & Admin
Employment Type: Full Time

About the Role

We are looking for our "Super Bowl quarterback" to step in and run the service department. As our Ford Service Writer/Manager, you will be the key operational driver connecting our customers, field technicians, and administrative operations. This position offers a prime opportunity to make an immediate impact within a tight-knit, family-oriented country dealership backed by 43 years of local success. You will escape the rigid corporate atmosphere while leading service communications in a beautiful South Central location.

Responsibilities

• Act as the central operational hub and customer liaison, managing service intakes, repair orders, and job scheduling.
• Lead the service department with high integrity, acting as the quarterback who organizes workflow between office administration and field operations.
• Translate technical repair requirements into clear, actionable estimates and timelines for residential, commercial, and government clients.
• Oversee warranty claims, Ford service protocols, and parts coordination to minimize machine downtime and maximize shop throughput.
• Manage billing, project completion metrics, and client communications to ensure a seamless service experience from drop-off to delivery.
• Foster positive team morale and mentor administrative and technical staff to maintain peak operational efficiency.

Requirements

• Minimum of 5 years of dedicated experience in service writing, service management, or dealership office administration.
• Proven track record of leadership capability with the drive and personality to quarterback a busy service environment.
• Strong organizational, multitasking, and communication skills paired with high personal integrity.
• High School Diploma or GED equivalent.
• Position is 100% onsite in Reedsburg, WI with no travel required.

Preferred Qualifications

• Experience working specifically with Ford service systems, warranty administration, or specialized fleet software.
• Background handling service logistics for agricultural, civil, or heavy construction equipment.
• Familiarity with project completion metrics, customer commission models, and dealership administrative workflows.
• Formal training in service management, customer relations, or dealership operations.

Benefits

• Competitive base salary with performance-based bonuses, commission, and a sign-on bonus.
• Pay-per-performance incentives and project completion bonuses.
• Full medical, dental, and vision insurance coverage.
• Comprehensive paid time off program covering holidays and vacation.
• Specialized manufacturer training, administrative certifications, and professional development.
• Relocation assistance available for qualified candidates moving to the Reedsburg region.
• Professional wellness reimbursements/stipends and safety equipment provided when visiting shop areas.
• Lucrative internal employee referral bonus program.

About Us

KOENECKE FORD is a premier name in civil and heavy construction equipment, operating with a 68-year legacy of local business excellence. We reject the corporate atmosphere to focus on genuine relationships, career longevity, and personal accountability. Our team enjoys a supportive environment where hard work is recognized and every individual acts as an impact player. Learn more at koeneckeeq.net.