Experienced Ford Service Advisor
Ira Ford Saco · Saco, ME · 2 days ago
Full-time
Responsibilities
- Greet customers promptly and professionally in the service drive
- Collect customer and vehicle information and document concerns accurately
- Clearly communicate vehicle symptoms to technicians
- Recommend maintenance based on vehicle age, mileage, and service history
- Prepare accurate estimates for parts and labor
- Schedule follow-ups and coordinate loaner vehicles as needed
- Monitor repair progress and provide timely customer updates
- Review completed repair orders to ensure accuracy and completeness
- Explain all repairs, services, and charges to customers upon vehicle delivery
Qualifications
- Previous Ford Dealership Experience
- Prior experience as a Service Advisor, Assistant Service Manager, Lane Manager, or Service Consultant
- Strong automotive knowledge and ability to identify service needs quickly
- Proven track record of high customer satisfaction
- Excellent communication, organizational, and interpersonal skills
- Comfortable working in a fast-paced dealership environment
- Basic computer skills and ability to learn dealership software and systems
- Positive, energetic, and customer-focused attitude
- Ability to lift up to 50 lbs and stand for extended periods
Compensation & Benefits
- Competitive hourly pay with earning potential up to $100,000+ annually
- Health, medical, and dental insurance
- 401(k) plan
- Paid time off and vacation
- Career growth and advancement opportunities
- Employee vehicle purchase program
- Flexible work schedule
- Employee Stock Purchase Program
About the Role
This role is ideal for an Automotive Service Advisor with dealership experience who excels at customer service, communication, and managing repair orders in a fast-paced environment.
Benefits
- Long-term job stability
- Family-owned and operated dealership
- Community-focused organization dedicated to supporting employees and giving back locally
- Supportive environment
- Long-term career opportunities
- Culture that values integrity, teamwork, and customer care
Schedule
Flexible work schedule