Automotive Service Writer

Greets customers, opens work orders, and provides general administrative support in maintaining records for the day-to-day operations of all County fleet vehicles.

Pay

$22.00 - $24.00/hour

Responsibilities

• Writes customer service orders upon arrival at any of the five service-lane locations
• Opens and closes work orders and dispatches for all County vehicle fleet
• Writes estimates, opens work-order lines, and files documents
• Inputs and updates vehicle maintenance information into the M5 program
• Assigns work to automotive and service technicians
• Manages fleet and assists with all County vehicles
• Answers phones and routes calls accordingly
• Gives approval, keys repairs, and processes invoices for payment
• Parks, jump-starts, picks up, and delivers County vehicles as needed to any vendor or County facility
• Maintains daily vehicle accountability, including parked location, lane, and vehicle status
• Picks up and delivers vehicles to County locations and vendors as required
• Maintains personal and office cleanliness: sweeps, mops, and takes out trash
• Assists with breakdown services, repairs, and accidents to ensure effective repair location
• Professionally interacts with customers, colleagues, and fosters positive business relationships
• Works in a busy office environment subject to frequent interruptions
• Wears Personal Protective Equipment as required by Company Safety Standards
• Performs other duties as assigned

Schedule

Monday–Friday, alternating hours between 6:00 am to 4:00 pm; some weekend hours may also be required.

Requirements

• Previous experience in the automotive service industry preferred
• Must complete County-required Live Scan
• Must possess a valid Driver’s License
• Proficiency with MS Office Suite
• Effective oral and written communication skills at all levels of the organization
• Strong organizational skills with the ability to manage time and multiple priorities to completion
• Problem-solving skills with an analytical thought process
• Ability to adapt to a rapidly changing environment
• Must be able to lift, lower, carry, push, or move objects up to 50 lbs.
• Various tasks may require intermittent standing or prolonged sitting, and the ability to walk, reach, kneel, crouch, and handle work-related supplies and tools