Service Warranty Administrator

About the role

Review and complete warranty claims, including preparing, recording, reconciling, and submitting them to the appropriate party.

Responsibilities

• Process all claims by next business day following RO close date
• Handle and resolve all claim corrections and charge-backs
• Establish and maintain relationships with the manufacturer's designated warranty representatives
• Review every warranty repair order written for proper completion, accuracy, and legibility according to policies and procedures
• Analyze problems, identify trends, and develop strategies for maximizing the claim process
• Flag the technicians for the hours earned on the service they performed
• Check each repair order against the vehicle's service history to avoid duplicate claims
• Provide a weekly report to the service manager regarding claim status
• Report any fraudulent manipulation of warranty claims
• Provide parts manager with updated parts listing on a weekly basis
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
• Assist service consultants in closing all open warranty RO's
• Assist service consultants and technicians with any warranty questions
• Assist with special projects, audits, and reports as requested
• Review and manage all aging schedules and reports
• Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, and OSHA right-to-know
• Attend warranty training courses as needed

Requirements

• High school diploma or the equivalent
• Ability to effectively communicate verbally and in writing
• Ability to confront and resolve difficult customer service situations
• Demonstrated customer service skills
• Ability to read and comprehend written instructions and information
• General knowledge of automotive parts and vehicle mechanical operations
• Two years of experience in an automotive dealership
• Technical aptitude displayed by ASE certification or successful completion of pre-employment test

Benefits

• Competitive compensation and 401k matching
• Health, dental, and vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to YouDecide, a website with offers from top providers and retailers
• Participation in DRVPNK mission to raise and donate millions of dollars to cancer research and treatment