Warranty & Service Administrator

About the role

Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations.

Responsibilities

• Handle incoming phone calls, direct inquires appropriately, and resolve issues
• Support efficient day-to-day operations
• Process inspection requests
• Create warranty records
• Create warranty transfer documents and process accordingly
• Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal departments
• Investigate missing information in company databases to ensure they are complete and accurate
• Other duties as assigned

Requirements

• A high school diploma or GED
• A minimum of 2 years’ experience in an office or administrative position
• Proficiency in Microsoft operating systems, including Word and Excel
• Excellent keyboarding and communication skills (phone, verbal, written)
• Accurate and detail-oriented
• Ability to work in a team-oriented environment

Qualifications

• Strong organizational skills
• Detail-oriented
• Proactive attitude
• Ability to manage multiple tasks in a fast-paced environment

Benefits

• Competitive salary & Bonus Incentive
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Vision, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
• Paid time off including 12 paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program

Pay

Competitive salary & Bonus Incentive

Schedule

Full-time, hourly position