Warranty and Service Administrator

About the role

Where Experience Leads And Quality Sets The Standard VANIR delivers premium exterior installations with an emphasis on siding excellence, durability, and customer peace of mind. Our processes are structured, our crews are held to high standards, and our projects are managed with professionalism from start to finish.

Responsibilities

• Manage the full lifecycle of warranty and service requests, ensuring timely turnaround, proper classification (warranty vs. billable service), and adherence to SOPs and customer service standards.
• Coordinate scheduling and workload distribution across branches
• Oversee financial aspects including cost tracking, material/labor purchases, invoicing, and payment collection for service work.
• Lead and develop Warranty and Service department including training, performance management, and workload oversight.
• Monitor quality and performance through reporting, vendor/subcontractor coordination, escalation management, and continuous improvement initiatives.

Requirements

• Associate's or bachelor's degree in business administration, construction management, or related field preferred (or equivalent experience).
• 3+ years of experience in warranty, service operations, customer service, or construction administration within the construction industry.
• Proficiency in Microsoft Excel, Airtable, and standard office applications.
• Proficiency in ERP systems required; experience with Sage Intacct, or comparable construction ERP strongly preferred.

Skills

• Strong organizational, communication, and customer service skills with the ability to manage high-volume cases and handle escalations professionally.

Preferred Qualifications

• Knowledge of exterior cladding products (vinyl siding, James Hardie fiber cement) and common installation defects is highly desirable.

Benefits

• Medical, Dental and Vision Insurance: Employer paid medical and dental insurance
• 401k with Company Match: Invest in your future self
• PTO: Up to 2 weeks paid vacation and 10 paid holidays upon hire
• Career Development: On the job training and advancement opportunities

Job posted by ApplicantPro