Service Scheduling Coordinator- Bradenton

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. Since our start in 1996, we have helped over 100,000 homeowners increase the value of their property by making their homes both safer from storms and more energy efficient. We continue to revolutionize the storm protection industry powered by the most talented people with an unwavering drive to be the best. Because we believe in our workforce, you will be welcomed into a winning culture that encourages continuous improvement, a challenging and rewarding work environment with a genuine desire to see each other succeed. We Also Offer The Following Competitive PayHealth, Dental and VisionCompany-paid Group Life InsurancePaid Time OffHoliday PayGenerous 401(k) plan that includes a 4% employer match.Tuition reimbursementCompany-paid Short Term Disability PlanCritical illness, Hospital Indemnity, and Accident plansVolunteer Time OffParental Leave At Storm Smart, our success depends on people, productivity, and procedures. The Service Coordinator is the first point of contact for Storm Smart customers with post-installation service needs. This role owns the service cycle — from answering inbound calls and resolving issues by phone where possible, to scheduling appointments, coordinating material orders (via internal team), and confirming appointments with customers. The ideal candidate is organized, calm under pressure, and genuinely committed to delivering the service experience Storm Smart's reputation was built on. Key Responsibilities & Duties Receive inbound contacts from customers via various channels and manage according to company procedures.Answer inbound customer service calls promptly and professionally, gathering accurate information about the nature of the issue Triage service requests by phone, resolving straightforward issues remotely when possible to avoid unnecessary dispatches Schedule service appointments based on technician availability, customer location, and issue prioritySubmit tasks and material requests in advance of scheduled appointments to ensure technicians arrive prepared Place confirmation calls to customers prior to their appointments, verifying scheduling details and setting clear expectations Maintain accurate records of all calls, service interactions, appointments, and follow-up actions in company systems Result/Disposition all handled calls in the company’s communication platformCommunicate appointment status, delays, or changes to customers and the service team in a timely manner Escalate complex or unresolved issues as appropriateMeet personal/team qualitative and quantitative targets. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.