Service Scheduling Coordinator

What Your Day Looks Like

You’ll be busy—but in the best way. No two days are exactly the same—but here’s what you can expect:

• Connecting with customers by phone, text, email, and chat
• Scheduling service appointments for in-store visits as well as Mobile Service
• Following up with guests after their visit to ensure everything went great
• Reaching out to guests to schedule recalls, maintenance, and repairs
• Cooking shuttles, rental vehicles, and complimentary pick-up and delivery

Why You’ll Love Working Here

We don’t just offer a job—we offer a place to grow:

• Weekends off (yes, really!)
• Consistent 40-hour work weeks
• 100% paid health benefits (medical, dental, vision)
• 401(k) with immediate enrollment
• Paid training that can take you anywhere within the Ford network
• Real growth opportunities (with multiple performance reviews in your first year)
• Employee discounts, referral bonuses, and vehicle pricing perks
• A team-first atmosphere where you’re supported every day

What We’re Looking For

- Someone who genuinely enjoys helping people and creating a positive experience

- Strong communication skills—you’re confident, friendly, and professional on the phone and in writing

- A natural problem-solver who can think on their feet and stay calm under pressure

- Comfortable using computers, texting platforms, and learning new systems (CRM experience is a plus!)

- Highly organized with strong time management and the ability to multitask in a fast-paced environment

- Detail-oriented—you don’t let things slip through the cracks

- A team player who supports others and contributes to a positive work environment

- Self-motivated and dependable—you take initiative and follow through

- Adaptable and coachable—you’re open to feedback and always looking to improve

- A positive attitude with a strong work ethic

(Bonus but not required): Previous customer service, call center, or appointment scheduling experience

- Automotive experience or interest in the industry

⚠️ This Role Is for Someone Ready to Commit

This is a full-time, in-office position in the heart of our Service Department. We’re looking for individuals who are dependable, career-minded, and excited to grow with our team. If you’re seeking long-term stability and consistent hours, this is a great fit.

👉 Why This Role Matters

You’re the connection between our customers and our service team. You help keep their lives running smoothly—and that’s something people truly appreciate.