Scheduling Coordinator

About the role

At Learning Network, you will be among people who care about their customers and colleagues. We prioritize service by ensuring the details are done and done well - every time. You will help students build the academic pathway that leads to graduation and beyond.

Responsibilities

• Create and maintain accurate, compliant student schedules that lead to academic success and timely graduation.
• Partner proactively with students and families to provide guidance, answer scheduling questions, and deliver an exceptional customer experience.
• Maintain accuracy, responsiveness, and operational excellence while collaborating with internal teams to resolve scheduling challenges.
• Proactively communicate with students and families through phone calls, email, text messages, and other communication channels regarding schedules, graduation progress, and related academic planning.
• Review high school transcripts and academic records to ensure students remain on track for graduation and post-secondary readiness.
• Aid students in developing annual academic plans that align with their graduation requirements, academic goals, and future aspirations.
• Resolve complex or escalated scheduling concerns through thoughtful problem-solving and collaboration.
• Maintain complete and accurate documentation of scheduling decisions, communications, and student records.
• Participate enthusiastically in professional development, team meetings, and continuous process improvement initiatives.

Qualifications

• Bachelor’s degree in Education, Human Services, Business, Communications, or related field.
• Minimum of three (3) years of experience in customer service, customer relations, student services, education, or a related customer-facing role.
• Experience supporting students or families in an educational environment.
• Experience creating or managing student academic schedules, graduation planning, or academic advising (preferred).
• Experience using student information systems, Google Workspace, Mac OS, and collaboration tools such as Asana (preferred).
• Ability to pass required background checks.