Scheduling Coordinator

About the role

Associated Home Care is a mission-driven organization dedicated to improving the lives of seniors through comprehensive, vetted, and coordinated in-home service networks. The company is committed to client service excellence, caregiver engagement, technological innovation, and growth in new markets.

Responsibilities

• Directs schedules for an assigned group of clients and caregivers.
• Solves concerns and questions regarding client and caregiver schedules.
• Accepts and coordinates new referrals/intakes, including introducing services, scheduling, and follow-up to ensure satisfaction.
• Maintains compliance and accuracy in the PD Service Change Log.
• Selects caregivers with appropriate skill levels for client authorizations.
• Confirms all schedules, including any changes, with clients, case managers, and supervisors promptly.
• Schedules nursing introductions and orientations.
• Reports changes in client status, such as hospitalizations, suspensions, transfers, and vacations, to relevant parties.
• Communicates with the nursing team and supervisor regarding client and caregiver needs.
• Participates in recruitment and onboarding activities, including communicating staffing needs.
• Provides rotating night and weekend on-call coverage as needed.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• One or more years of scheduling experience preferred.
• Strong customer service-related experience.
• Effective verbal and written communication skills, including the ability to communicate with diverse backgrounds and languages.
• Dependable, organized, flexible, cooperative, self-directed, and able to work collaboratively.
• Strong technical skills: Microsoft Office, Teams.
• Sound and reasonable decision-making judgment, multitasking, and working in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• One or more years of scheduling experience preferred.
• Strong customer service-related experience.
• Effective verbal and written communication skills, including the ability to communicate with diverse backgrounds and languages.
• Dependable, organized, flexible, cooperative, self-directed, and able to work collaboratively.
• Strong technical skills: Microsoft Office, Teams.
• Sound and reasonable decision-making judgment, multitasking, and working in a fast-paced environment.

Benefits

• 401(k)
• Medical, Vision & Dental Insurance
• PTO, Sick Time, Floating Holidays