Scheduling Coordinator

Job Duties

• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Schedules patients for physician appointments and diagnostic test procedures.
• Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
• Maintains strict level of confidentiality.
• Works in a fast-paced environment while handling multiple responsibilities.
• Handles stressful situations with a high degree of professionalism.
• Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Serves as a resource for staff, physicians, and referring offices.
• Strives to reduce errors, minimize rework and defects through conscientious attention to detail.

Minimum Qualifications

• A High School Diploma/GED
• 6 months medical office, call center or customer service oriented work experience
• In lieu of work experience, completion of an Associate's Degree program or higher will be accepted
• Ability to maintain strict level of confidentiality
• Ability to work in a fast-paced environment while handling multiple responsibilities
• Detail-oriented with the ability to enter information accurately into electronic systems
• Demonstrates ability to handle stressful situations
• Proficient in Microsoft Office applications

Preferred Qualifications

• Familiarization with EMR and scheduling systems such as EPIC, PHS etc.
• Bi-lingual English/Spanish

Physical Demands

• Lift and carry 25 lbs.
• Frequent sitting/standing
• Frequent keyboard use
• Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.