Service Schedule Coordinator - Tampa, FL

Responsibilities

• Ensure all inbound service inquiries are answered promptly, professionally, and according to script
• Make outbound calls to follow up with customers
• Respond to customer emails and chats
• Confirm appointments and reschedule missed appointments
• Log customer information and purify CRM
• Helping to drive traffic to our dealerships

Qualifications

• Call Center and/or automotive experience preferred
• Bilingual English and Spanish preferred
• Strong written and verbal communication
• Energetic, well-spoken and have a passion for delivering excellent customer service
• Confident and go-getter personality
• Must be dependable and punctual
• Must be process-driven, coachable, and trainable
• Strong computer and Internet skills
• Must be able to commit 40-hour weekly with rotating Saturdays
• Must be able to pass a background check, drug test

Benefits

• Weekly Pay
• Uncapped earning potential! - Bonuses, Commissions, etc.
• 401K with company match
• Competitive Health Benefits including: Medical, Dental, Vision
• Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability
• Employee Assistance Program
• Vacation Pay
• Six Paid Holidays each calendar year
• Fantastic Employee Purchase Program - Discounts on vehicles, parts & service
• Employee Referral Program - Get rewarded for working with friends

Pay

Hourly Rate + Commission paid weekly!

Schedule

Must be able to commit 40-hour weekly with rotating Saturdays

About the Role

Join a family-oriented company that values personal and professional growth. Ed Morse is currently seeking a Service Schedule Coordinator to join our centralized scheduling team located in Tampa, FL.