Service Scheduling Coordinator

About the role

Greenville, NC Pecheles Automotive is growing, and so is our Service Scheduling Department! We’re excited to add new team members who are organized, friendly, and ready to help deliver outstanding customer service. Come grow with a team that values collaboration, professionalism, and opportunity for advancement. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

Schedule

Must be available to work Monday through Thursday from 9:00 AM to 6:00 PM (including a one-hour lunch break) and Fridays from 9:00 AM to 4:30 PM. A commitment to excellent attendance and punctuality is essential.

Responsibilities

• Make 100+ calls a day
• Provide outbound service calls to current and potential customers regarding service appointments, recalls and missed service appointments.
• Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Update customer and vehicle information
• Maintain appropriate records for recalls, loaner vehicles, and orders
• Provide customers with vehicle maintenance information & recommendations based on the manufacturers’ specifications
• Participate in team & process development sessions – keeping positive relationships with teammates
• Utilize CRM tracking system daily
• Regular attendance and punctuality

Qualifications

• Minimum 1 year customer service experience
• Strong communication skills
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen
• Able to multi-task in a fast-paced environment
• Bilingual Spanish a plus!

Benefits

• Competitive benefits package
• Comprehensive medical, dental, and vision insurance to support you and your family
• 401(k) with generous employer match
• Paid time off – including 3 paid vacation days earned at your 6‑month anniversary
• Growth opportunities – promotion from within and career advancement
• Family‑owned and operated – supportive environment where employees are valued like family
• Long‑term job security – growing company with strong reputation
• Employee discounts on products and services across our dealerships