Service Scheduling Coordinator

About the role

At Vector Security, we think big, do the right thing, and make a difference every day. If this is how you like to work, we’d like to invite you to join our team as a Shared Services Customer Experience Service Coordinator!

Responsibilities

• Managing inbound and outbound customer calls to coordinate and schedule work orders for routine and emergency service items, as well as multiple different types of inspections, and trouble calls for both residential and commercial clients.
• Review and research accounts based on notification of trouble conditions to schedule as needed. This may include ADC, Alarmnet and/or other related items.
• Monitoring and responding to multiple active team chats.
• Actively scheduling new service requests and working through open tickets to close or schedule.
• Reviewing daily technician routes to ensure efficiency, proper coverage, and accurate appointment windows.
• Collaborating and supporting branch operations teams, service technicians, and other internal departments. Discussing new products and offerings.

Requirements

• A high school diploma or equivalent with 1-2 years of relevant customer service and scheduling experience.
• Able to communicate effectively and professionally to customers, including displaying an upbeat and respectful demeanor, demonstrating patience, empathy, soft skills, effective listening, and adapting to different customer dialects.
• Able to make sound decisions and be accountable for the decisions made. Decisions are often made using deductive reasoning and negotiating an acceptable resolution—always doing the right thing for both our customers and our business.
• Basic technical ability to understand and explain necessary steps to customers.
• Must complete ADC Technician Certification training within 90 days.
• State licenses and technical certifications as needed to access customer accounts.
• Able to work from home (Vector-provided equipment) without distraction.

Qualifications

We offer a “Total Rewards” package including:

• Competitive compensation with incentive eligibility
• Medical, dental and vision coverage
• Company-paid life and AD&D insurance
• Company-paid short- and long-term disability
• Voluntary benefit products
• 401(k) retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

About Us

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time. Our Values: Win as a team, Do the right thing, Make a difference every day, Get it done, Think big.

What You'll Get

We offer a competitive compensation with incentive eligibility, medical, dental and vision coverage, company-paid life and AD&D insurance, company-paid short- and long-term disability, voluntary benefit products, 401(k) retirement savings plan, flexible spending account, paid time off, tuition reimbursement, and employee assistance program (EAP).

Company Information

Vector Security is a Drug-Free Workplace. Vector Security is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.