Service Process Coordinator

This role is 100% on-site in Ofallon, Missouri, United States.

About the Role

The Service Process Coordinator 4 performs moderately complex and varied assignments with impact primarily related to quality of execution. Works with limited supervision and may service an expansive array of products/services. Demonstrates technical and administrative expertise, applying specialized functional area skills and basic knowledge of underlying professional/technical principles or standards. Understands how duties integrate with others in the team/unit and the broader function. Exchanges moderately complex information and occasionally handles awkward contacts. Applies research, information gathering, and analysis skills to factual information, using judgment based on practice and precedence to select the best course of action from defined options.

Responsibilities

• Organizes, records, and services the production output of various servicing activities, interacting with internal and external customers as needed.
• Resolves complex issues and performs advanced servicing activities under limited supervision.
• Works on complex projects and occasionally mentors lower-level processors.
• Reconciles historical accounts and performs reapplication/re-amortization functions.
• Supports a broad range of products and services, demonstrating technical and administrative expertise.
• Assesses risk in business decisions, ensuring compliance with applicable laws, rules, and regulations, and adhering to policy while safeguarding Citigroup’s reputation and assets.

Requirements

• Loan servicing or processing experience preferred.
• Proficient with Microsoft Excel.
• Ability to sit at a computer for the majority of an 8-hour shift.
• Physical ability to maneuver 30 lb. banker’s boxes and push/pull fully loaded wooden carts.
• May assist with pulling or re-filing files.
• Basic knowledge of the organization, its policies, department/unit procedures, and state/regulatory/investor guidelines is preferred.

Qualifications

High school diploma or equivalent required.

Pay

Full-time salary range: $45,040.00 – $58,760.00. In addition to salary, eligible employees may receive discretionary and formulaic incentive and retention awards.

Benefits

• Medical, dental, and vision coverage.
• 401(k) retirement plan.
• Life, accident, and disability insurance.
• Wellness programs.
• Paid time off, including vacation, sick leave, and holidays.