Process Coordinator

About the Role

The Process Coordinator operates within a Manila-based full-service travel agency handling domestic and international destinations, trip types, activities, optional tours, and visa assistance. The role focuses on process coordination to ensure project visibility, maintaining clear separation between confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Reconcile process coordination with dependency management, ensuring each checkpoint includes a visible source, owner, status, and next action within the travel agency’s operating context.
• Coordinate documentation and status tracking for travel processes, adhering to a process-focused, coordination-owned work profile.
• Review project tracking with deadline management, maintaining visibility of source, owner, status, and next steps.
• Document processes and generate reports to ensure traceability and clarity in the travel agency’s workflow.
• Maintain quality control and workflow management, ensuring unresolved items have owners and errors are surfaced before causing downstream rework.

Decision Pattern & Quality Standard

Strong process coordination ensures project visibility remains usable under the demands of the travel agency’s operations. Completed work must be traceable, unresolved items must have clear ownership, and repeated errors must be identified early to prevent rework.

Skills & Capabilities

• Use Gladex Travel and Tours Corp’s workflow context and project coordination tools confidently in a process-focused environment.
• Apply data accuracy while maintaining evidence and meeting deadlines in a fast-paced workflow.
• Document process compliance and escalate issues with clear reasoning in the travel agency’s operational context.
• Exercise judgment in follow-ups, particularly when coordination depends on external confirmations rather than assumptions.
• Combine record management, project coordination, and process compliance to ensure work is traceable and ready for the next authorized teammate.

Position Details

This is a full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $45,000–$69,000 per year.