Process Coordinator

About the role

We are seeking a Process Coordinator to support the design, documentation, implementation, and continuous improvement of business processes across PEAC Solutions. Working under the direction of the Process Manager, this role partners with operational teams to identify inefficiencies, document workflows, gather and analyze data, and support process improvement initiatives that enhance productivity, customer experience, quality, and operational consistency.

The ideal candidate is highly organized, analytical, and detail-oriented, with the ability to collaborate effectively across multiple departments.

Responsibilities

• Create, maintain, and update process maps, workflow diagrams, standard operating procedures (SOPs), job aids, training materials, and other process documentation.
• Partner with subject matter experts and operational teams to document current-state and future-state workflows and ensure process documentation remains accurate, current, and aligned with business requirements.
• Support process improvement initiatives across the equipment finance lifecycle, including Sales Support, Origination, Credit Underwriting, Documentation, Funding, Customer Service, Servicing, Insurance Operations, Cash Application, Collections, End-of-Term Management, and Asset Management.
• Identify process bottlenecks, inefficiencies, recurring issues, and opportunities to improve operational consistency, productivity, quality, and customer experience.
• Gather and analyze operational data, monitor process performance metrics, identify trends, and assist with root cause analysis and corrective action planning.
• Support technology and automation initiatives by documenting business requirements, participating in testing and validation activities, supporting user acceptance testing (UAT), and identifying opportunities to reduce manual tasks through workflow improvements and automation.
• Maintain operational dashboards and KPI reporting; track project progress, action items, and process improvement initiatives; and prepare reports and presentations for leadership review.
• Support the implementation and adoption of new or revised processes through training materials, communications, user support, and other change management activities.
• Assist in establishing process standards and governance practices and maintain documentation to support audits, compliance reviews, and operational assessments.
• Collaborate effectively with cross-functional teams and perform other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree in business, Finance, Operations, Information Systems, or a related field preferred.
• 2–5 years of experience in operations, business analysis, process improvement, project coordination, or a related discipline.
• Experience within Equipment Finance, Leasing, Banking, Lending, Financial Services, or a similar operational environment preferred.
• Strong proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Visio.
• Experience with process mapping tools and workflow documentation platforms preferred.
• Strong analytical, problem-solving, organizational, and attention-to-detail skills.
• Excellent written and verbal communication skills with the ability to collaborate effectively across multiple departments.
• Ability to manage multiple assignments and competing priorities while maintaining accuracy and meeting deadlines.

Schedule

This is a hybrid position based in our Mt. Laurel, NJ office, with three days in the office and two days remote.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Short and long-term disability
• 401(k) with company match
• Flexible spending accounts
• Paid time off
• One paid day off per year to support community involvement
• Paid birthday leave