Process Coordinator

About the role

Cincy Connect Services is seeking a Process Coordinator for hands-on work centered on workflow control and the day-to-day demands of customer-support outsourcing across phone, email, chat, social channels, help desk, technical support, quality, and service operations. This role ensures processes leave owners, evidence, and next actions visible.

Responsibilities

• Review the workflow to help the team keep recurring work organized by owner and status.
• Maintain the workflow by checking incoming requests for completeness.
• Track the workflow by routing work to the correct next step.
• Own the workflow by tracking unresolved exceptions through closure.
• Coordinate the workflow by documenting process issues that repeatedly slow execution.

Qualifications

• Use Help Desk Operations and Administrative Support confidently in process coordination.
• Apply Issue Escalation without losing track of exceptions, owners, or deadlines.
• Document Record Management decisions clearly for teammates to follow.
• Use sound judgment in Reporting, especially when escalation is required.

Outcome

The practical outcome is dependable workflow control: clean records, explicit ownership, timely escalation, and fewer downstream fixes. Remote execution is complete only when workflow control is accurate, secure, traceable, and ready for the next authorized teammate.

Pay

Base salary: $42,000–$62,000 per year.

Schedule

Full-time, 100% remote within the United States. Associate level.