Process Coordinator

About the Role

The Office of the Registrar at CU Boulder invites applications for a Process Coordinator. This role is part of the Systems & Data Services team, which provides student information system analysis, development, reporting, and support for the CU Student Integrated Systems related to records and registration. The position involves triaging and processing records and registration requests from campus partners, managing automated scheduled processes, and ensuring the integrity of the student record from matriculation to conferral.

This position must maintain confidentiality in accordance with applicable policies, rules, regulations, and laws, including Office of the Registrar policies, University policies, and the Family Educational Rights and Privacy Act (FERPA).

This is a 3-year limited-term position offering a hybrid work modality with one day per week on campus. There are 2 positions available.

Responsibilities

Student Record Operations Support and Triage

• Analyzes complex student records and enrollment situations to determine appropriate corrective actions in accordance with university policies, academic rules, and established procedures.
• Evaluates discrepancies identified through audits, census reporting, and system reviews to determine root causes and implement resolutions.
• Balances competing priorities and partner needs when coordinating record corrections and enrollment-related changes across campus partners.
• Manages student and administrative records adjustments in Campus Solutions, including:
  • Plan sequence clean-up
  • Waitlist purges
  • LAW bidding enrollment
  • LAW level adjustments
  • Variable session drop date adjustments
  • Advisor processing
  • Academic standing
  • Grading
  • Dean’s list
  • I to F processing
  • Graduated but enrolled processing
  • Cumulative stats clean-up
  • Student milestones
  • Duplicate record resolution
  • Un-merging of merged student records
• Manages review and assignment of registration holds.
• Reviews census reports provided by Institutional Research and works with campus partners to reconcile inconsistencies.
• Processes change requests for students in the Bachelors-Masters accelerated program (BAM).
• Maintains accurate business process documentation.
• Troubleshoots issues identified internally or reported by constituents.
• Ensures Systems & Data Services (S&D) Service Level Agreements are met.

Student Records Operations Process Management

• Determines appropriate scheduling and sequencing of critical Campus Solutions batch processes to ensure data integrity and operational continuity, including:
  • Matriculation
  • Term activation
  • Waitlist processing
  • New student orientation
  • National Student Clearinghouse reporting
  • Registration-related communications
  • Records-related Campus Solutions 3Cs
  • CU Boulder on Coursera enrollment processes
  • Graduate candidacy milestones
  • Grading processes
  • COF processes
• Evaluates run controls, job criteria, and process dependencies to identify potential issues before production execution.
• Troubleshoots batch processing failures, data discrepancies, and system errors, determining when issues can be resolved independently or require escalation.
• Makes recommendations for process improvements, documentation updates, and operational efficiencies based on recurring issues and business needs.
• Collaborates with technical and functional partners to determine solutions for complex processing and systems-related challenges.
• Engages UIS Production Services to confirm accurate set-up.
• Validates run controls and job criteria with SDS business analysts.
• Maintains accurate business process documentation.
• Ensures S&D Service Level Agreements are met.

Other duties as assigned.

Requirements

• Bachelor’s degree from an accredited four-year institution; equivalent experience and education may substitute.
• One year of experience in student records administration, enrollment services, registrar operations, or a related area.
• Experience managing time-sensitive and confidential information with a high degree of processing accuracy, attention to detail, and responsiveness to customer needs.

Qualifications

• Uses sound judgment to interpret policies, evaluate complex student records situations, identify appropriate solutions, and determine necessary actions to ensure the accuracy and integrity of academic records.
• Applies sound judgment to schedule, validate, and monitor complex student information system batch processes, evaluating process dependencies and identifying potential risks.
• Troubleshoots operational issues and determines appropriate actions to ensure accurate, timely, and reliable processing of student and institutional data.
• Independently resolves routine issues and escalates complex problems when necessary.
• Excellent organizational skills.
• Strong interpersonal skills, professionalism, and tactfulness.
• Ability to work effectively and collaboratively in a close team environment with ongoing collaboration on various interconnected projects.
• Knowledge of principles and procedures involved in handling sensitive data.

Preferred Qualifications

• Experience in a university registrar’s office, or a university enrollment management or student services office (e.g., financial aid, admissions, bursar).
• Experience using PeopleSoft Campus Solutions or another student information system.

Pay

The annual hiring range for this full-time position is $62,400 - $64,000.

Benefits

• Comprehensive benefits package including medical, dental, and retirement plans.
• Generous paid time off.
• Tuition assistance for you and your dependents.
• ECO Pass for local transit.
• Access to CU Advantage program perks and world-class outdoor recreation.