Service Operations Assistant

Key Responsibilities

• Deliver and promote exceptional customer service at all times.
• Assist in overseeing daily front-end operations, including check stands, self-checkout, and customer service areas.
• Help resolve customer concerns, complaints, and service opportunities in a professional and timely manner.
• Ensure customers receive friendly, accurate, and efficient service.
• Serve as a key leader, helping ensure a safe, efficient, and customer-focused environment.

Qualifications

• A high school diploma or equivalent is preferred.
• Previous retail, customer service, or supervisory experience is preferred.
• Strong leadership, communication, and interpersonal skills are required.
• The ability to multitask and prioritize in a fast-paced environment is essential.
• Proficiency with cash handling and customer service procedures is necessary.
• The ability to work a flexible schedule, including evenings, weekends, and holidays, is required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds with or without reasonable accommodation.
• Frequent bending, reaching, lifting, and twisting.
• Ability to work in a fast-paced retail environment.

Success Measures

A successful Service Operations Assistant demonstrates strong leadership, delivers outstanding customer service, supports front-end operational excellence, develops associates, maintains compliance standards, and contributes to achieving overall store performance goals.