Service Operations Assistant
Why choose us?
Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Purpose
The Service Operations Assistant supports the Service Operations Manager in overseeing front-end store operations and delivering an exceptional customer experience. This position assists in supervising front-end associates, maintaining operational efficiency, ensuring compliance with company policies, and supporting service-related initiatives. The Service Operations Assistant helps promote a positive customer-focused environment while ensuring smooth daily operations.
Responsibilities
Customer Service & Front-End Operations
- Deliver exceptional customer service and promote a customer-first culture.
- Assist in overseeing front-end activities, including checkout operations, customer service, and courtesy services.
- Resolve customer concerns, complaints, and service recovery situations promptly and professionally.
- Support initiatives that improve customer satisfaction and store service standards.
- Ensure customers receive timely, accurate, and friendly service throughout their shopping experience.
Team Leadership & Development
- Assist with supervising, training, coaching, and developing front-end associates.
- Provide direction and support to cashiers, service desk associates, courtesy clerks, and other front-end team members.
- Promote teamwork, accountability, and a positive work environment.
- Assist with onboarding and training new associates.
- Support performance management and recognition initiatives.
- Serve as a leader on duty when assigned.
Operational Excellence
- Assist in coordinating front-end staffing and workflow to maximize efficiency and customer service.
- Monitor checkout lane activity and adjust staffing based on business needs.
- Support daily operational plans and department objectives.
- Ensure company service standards and operating procedures are consistently followed.
- Assist with implementation of company programs, promotions, and operational initiatives.
- Help ensure store readiness and front-end presentation standards are maintained.
Cash Handling & Financial Controls
- Support cash accountability procedures and front-end financial controls.
- Assist with register audits, cash pickups, deposits, and reconciliation activities.
- Monitor associate compliance with cash handling policies and procedures.
- Help identify and resolve cash variances and procedural concerns.
- Maintain accurate records and required operational documentation.
Compliance & Safety
- Ensure compliance with company policies, safety standards, and operational procedures.
- Monitor front-end activities to ensure adherence to loss prevention practices.
- Support safety initiatives and help maintain a safe environment for customers and associates.
- Assist with incident reporting and follow-up activities.
- Participate in operational audits and compliance reviews as needed.
Service Desk & Store Support Functions
- Assist with customer service desk operations, including returns, exchanges, refunds, lottery, money services, and store programs where applicable.
- Support store-wide initiatives and cross-functional operational needs.
- Provide backup support for front-end and customer service functions during peak business periods.
- Assist in maintaining service desk accuracy, organization, and compliance.
- Help support community outreach and customer engagement activities as directed.
Benefits
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay)
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values
Click below to view video: ACI Values