Service Operations Assistant

About the role

Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships.

This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store.

Responsibilities

• Assist in overseeing daily front-end operations, including checkout, customer service, self-checkout, and cash office functions.
• Help ensure adequate staffing and effective deployment of associates throughout the day.
• Monitor front-end productivity, service levels, and operational efficiency.
• Support execution of company programs, promotions, and customer service initiatives.
• Assist in maintaining a clean, organized, and customer-friendly environment.
• Deliver exceptional customer service and serve as a resource for customers and associates.
• Handle customer concerns, questions, refunds, and service recovery situations professionally.
• Assist with cash management procedures, register accountability, and balancing processes.
• Ensure compliance with company cash-handling policies and operational procedures.
• Assist in training, coaching, and developing front-end associates.
• Promote teamwork, accountability, and a positive workplace culture.
• Assist in maintaining service standards throughout all customer-facing areas of the store.
• Support store safety programs and compliance initiatives.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or front-end experience preferred.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Basic cash-handling and operational knowledge preferred.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Physical Requirements

Ability to stand and walk for extended periods.

Frequent bending, reaching, lifting, and carrying up to 40 pounds.

Ability to work in a fast-paced retail environment.

Ability to perform repetitive movements associated with front-end operations.

Skills

• Leadership and team development.
• Customer service excellence.
• Cash-handling and operational accuracy.
• Problem-solving and conflict resolution.
• Time management and organizational skills.
• Strong communication and interpersonal abilities.

Career Growth Opportunities

This position can provide a pathway to roles such as: Service Operations Manager, Sales Manager, Assistant Store Director, Store Director, District-Level Operations Leadership.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve