Service Operations Assistant
About the role
Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
The Service Operations Assistant supports the daily operation of the front end and assists store leadership in providing excellent customer service, efficient checkout operations, and a positive experience for both customers and associates. This role helps coordinate front-end activities, supports associate development, and ensures company procedures and service standards are consistently followed.
Responsibilities
- Provide friendly, prompt, and professional customer service.
- Support the daily operation of the front end, including checkout lanes and customer service areas.
- Assist with coordinating cashier coverage, breaks, lunches, and other front-end staffing needs.
- Monitor customer traffic and help maintain efficient checkout service.
- Assist customers with questions, concerns, refunds, and other service-related needs.
- Help resolve customer concerns professionally and involve management when appropriate.
- Provide direction, coaching, and support to front-end associates.
- Assist with the training and development of new and existing associates.
- Reinforce customer service expectations and proper operating procedures.
- Support accurate cash-handling practices and ensure front-end procedures are followed.
- Assist with register functions, transactions, overrides, and other authorized activities.
- Help maintain front-end cleanliness, organization, safety, and presentation standards.