Service Operations Assistant

Position Summary

The Service Operations Assistant supports front-end and service operations, ensuring a smooth, efficient, and customer-focused experience. This role assists store leadership in supervising service teams, maintaining operational standards, and driving customer satisfaction while supporting daily execution of front-end functions.

Key Responsibilities

• Operational Execution
  • Support daily front-end operations including check stands, self-checkout, and customer service desk
  • Maintain proper cash handling, register procedures, and balancing practices
  • Ensure cleanliness, organization, and readiness of service areas
  • Aid in managing customer flow and reducing wait times
  • Support implementation of company programs, promotions, and initiatives
• Customer Service Excellence
  • Deliver exceptional customer service and create a welcoming environment
  • Handle customer inquiries, returns, and service issues professionally
  • Resolve complaints quickly and effectively to ensure customer satisfaction
  • Promote loyalty programs and store initiatives
• Team Support & Leadership
  • Assist in supervising and supporting front-end associates (cashiers, courtesy clerks, service desk)
  • Provide coaching, training, and real-time feedback to team members
  • Reinforce company standards, policies, and service expectations
  • Help coordinate break schedules and ensure adequate floor coverage
• Performance & Productivity
  • Support front-end productivity goals and service metrics
  • Monitor transaction speed, accuracy, and service levels
  • Identify opportunities to improve efficiency and customer experience
  • Assist in reducing shrink through proper procedures and awareness
• Compliance & Safety
  • Ensure compliance with company policies, cash handling procedures, and security standards
  • Support loss prevention and shrink reduction efforts
  • Maintain a safe environment for customers and employees
  • Follow all regulatory and company safety guidelines

Qualifications

• High school diploma or equivalent required
• Previous retail or customer service experience preferred
• Front-end or cashier experience strongly preferred
• Leadership or supervisory experience a plus
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Flexible schedule including evenings, weekends, and holidays
• Physical Requirements: Ability to stand for extended periods, frequent walking, bending, and light lifting
• Ability to assist customers and move throughout front-end areas

Key Competencies

• Customer Focus
• Communication Skills
• Team Support & Leadership
• Organization & Time Management
• Attention to Detail
• Problem Solving