Operational Services Assistant

Responsibilities

• Plans, procures, and executes hospitality requirements for meetings, tours, and special events.
• Affirms requirements and directs appropriate logistics to ensure professional standards are maintained.
• Oversees and directs mailroom and delivery functions, including physically receiving, stocking, and distribution of packages and supplies to terminal employees, clients, and ILA partners.
• Schedules and monitors pick-ups and deliveries and initiates corrective action as necessary.
• Processes accounts payable for terminal services, equipment, and supplies; prepares expense reports.
• Assists with accounts receivable issues for vendors, contractors, etc.
• Orders and maintains office supplies for terminal facilities.
• Serves as point of contact and addresses and tracks complaints and requests from across the organization for assistance with facilities needs, office supplies and repairs.
• Maintains conference rooms/vehicles reservation calendar.
• Assists in sourcing and procuring furniture and supplies for facility needs and building renovation projects.
• Provides administrative support, physical labor, escort, and notary services as needed by employees, visitors, contractors, interviewees, etc.

Qualifications

• Demonstrates exceptional customer service skills and a strong commitment to maintaining confidentiality while handling sensitive information.
• Possesses a high level of attention to detail and accuracy, ensuring work is completed thoroughly and correctly.
• Has excellent verbal and written communication skills and is highly organized, with the ability to prioritize tasks effectively and provide updates on progress.
• Bring intermediate or advanced proficiency in Microsoft Office applications, including Access, Excel, and Outlook, enabling them to efficiently support administrative and operational functions.