Service Operations Assistant

Key Responsibilities

• Support daily operations of checkstands, self-checkout, and customer service desk
• Monitor front-end flow and adjust staffing to minimize wait times
• Ensure registers, SCO units, and service areas are fully operational
• Assist with opening and closing procedures as needed
• Deliver outstanding customer service and lead by example
• Resolve customer issues quickly and professionally
• Support returns, refunds, exchanges, and service inquiries
• Promote loyalty programs and store initiatives
• Aid in training, coaching, and guiding front-end associates
• Delegate tasks and ensure completion of daily responsibilities
• Reinforce company standards, policies, and procedures
• Help maintain a positive, team-oriented work environment
• Support cash control procedures, audits, and accountability
• Absorb till counts, pickups, and safe audits
• Ensure compliance with all company policies and safety standards
• Help prevent loss through awareness and proper procedures
• Collaborate with department heads to support store-wide operations
• Assist during peak business periods and special events
• Maintain cleanliness, organization, and overall store readiness

Qualifications

• Previous retail or customer service experience preferred
• Leadership or supervisory experience is a plus
• Strong communication and problem-solving skills
• Able to multitask in a fast-paced environment
• Basic math and computer skills